Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 3 - 5 business days
- Europe : 2 - 4 weeks
- Australia, New Zealand and Oceania : 2 - 4 weeks
- Asia Pacific : 2 - 5 weeks
- Latin America and the Caribbean : 3 - 5 weeks
- North Africa and the Middle East : 3 - 8 weeks
- Sub-Saharan Africa : 3 - 8 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
Our customers privacy is important to us. We do not share or sell our customers personal information.
We are proud to be GDPR compliant with EU regulations.
Frequently Asked Questions
Care instructions
Headbands can be handwashed with a mild detergent and then air dried.
Sizing details
We offer three adjustable sizes, Under 2, Child and Teen/Adult.
We often get a lot of questions about the under 2 size.
-An infant head circumferences smaller than 40.5 cm (16 cm) should request a custom headband size by writing a note in the note section at checkout.
-The under 2 size can fit a child up until age 3.5.
-Rule of thumb is to choose a size based on the toddlers clothing size. If your 2 year old is still wearing 18 month clothes then it would be best to go with an Under 2 size. If your 2 year old is on par with their growth or above the growth curve then a child size should fit.
-if you are still unsure please just write us a note at checkout with the wearers age and head size and we will make the adjustments accordingly
Hearing aid sleeve replacement
The sleeves shouldn’t break with proper care and correct sleeve insertion. In the case that a sleeve breaks, each headband purchased comes with an extra sleeve.
To replace a sleeve you will need...
Parchment paper
Hot Iron or hair straightener
(Optional) tweezer
Hot glue gun
1.) Wrap the headband seam with parchment.
2.) Then clamp or press the headband seam with either a hot iron or straightener for 5 seconds.
3.) Then quickly and carefully pull the seam apart with fingers or tweezers
4.) Replace sleeve
5.) Reattach seam and glue
Do I need to request a larger hearing aid sleeve?
Most hearing aids will fit the standard silicone sleeve. There is one type of hearing aid that requires a custom request for a larger hearing aid sleeve. Any hearing aid that use a 675 battery will require a larger sleeve.
To order: You can simply select any hearing aid headband. Then write us a note at checkout that you need a larger sleeve. Please specify if both sleeves on the headband need to be larger.
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